The meaning of the different status types is as follows:

• Available – You will see this status if you have not yet been onboarded to use Tide POS
• Pending – This means your onboarding process to use Tide POS is underway between Tide and our payment provider
• Active – You’ll see this status when you have been successfully onboarded and Payment Links is available to use
• Unavailable – If you see this status, it means that your member access has been deactivated, usually as a result of regulatory obligations that we have to comply with. Should this occur, then our Member Support team will work with you to resolve the issue.