During the time slot you selected for your account upgrade, you will not be able to access the app or log into Tide via the web. Please note, the upgrade may take up to 3 hours. But don’t worry, we will let you know as soon as you can access your new upgraded bank account. You’ll also get an email and Tide app notification confirming completion of the upgrade.

After we’ve upgraded your e-money account to the new bank account, you’ll still have access to all your previous transactions and statements.